Business Communications – Valerie Lovely

Business Communications provides an in-depth study of verbal and non-verbal communications. It introduces techniques for choosing the right format, tone, and message for diverse audiences as well as the most appropriate way to deliver the message. It also identifies the barriers that can prevent the message from being received or acted upon in the way you intended and how to handle matters when they do not go as planned.

Just studying the theory behind communications is no substitute for actually communicating. Each week, you will apply the lessons learned in simulated real-life situations and interactive exercises. You will work with your classmates to identify your strengths and weaknesses, and learn how to deliver and accept both compliments and practical assessments of your skills. This will allow you to improve and develop confidence in the relative privacy of the online classroom.

By the end of the course, you will be able to:

• Draft, edit, and proofread written messages in a variety of business document formats.
• Create videos and both perform self-analysis as well as give and receive constructive criticism on your mastery of non-verbal and verbal skills.
• Work in teams and examine the challenges of communicating through different channels, languages, cultures, schedules, and time zones.
• Learn how to make a great first impression.
• Develop techniques for building, monitoring, and protecting your reputation and the reputation of your business.

Syllabus

Lesson 1 Business Communications

Lesson 2 Nonverbal Communication

Lesson 3 Diversity and Ethics

Lesson 4 Effective Writing

Lesson 5 Communication Choices in Business

Lesson 6 Reputation Building

Lesson 7 Conflict

Lesson 8 Communicating with Clients and Customers

Lesson 9 Meetings

Lesson 10 Presentations

Lesson 11 Opportunities

Lesson 12 Interviewing Skills

Requirements

Prerequisites and Course-Specific Requirements