Edx – Omnichannel Strategy and Management
Retail customers are omnichannel. They increasingly expect to interact with retailers in a seamless way, combining aspects of different channels at different stages of their purchase journey. They want to place an order online and pick it up an hour later on their way to work, or return at the store an order they had placed online. We have been studying for many years how traditional retailers can become omnichannel retailers. It is not an easy transition and requires a fundamental change in the retailer’s processes, systems and strategy. This transformation is not about small adjustments but a complete redesign of the retailer’s business model.
In this course, part of the Retail Management Professional Certificate program, you will learn from retailers that are successfully navigating this transformation. You will explore how to attract omnichannel customers, what fulfillment options these customers expect, how retailers can leverage their online and brick and mortar presence, and what retailers need to support an omnichannel strategy. By the end of the course, you won’t be thinking about separated retail channels but one integrated retailer that is aligned to best serve today customer’s needs.
We have designed this course based on our own work in omnichannel retail. The course will suit a variety of participants from retail owners and undergraduate business majors, to retail specialists.
WHAT YOU ’LL LEARN
- How to understand the needs of omnichannel customers
- How to fulfill omnichannel demand
- How leading retailers are navigating their omnichannel journeys
- How to support an omnichannel strategy
PURSUE A VERIFIED CERTIFICATE TO HIGHLIGHT THE KNOWLEDGE AND SKILLS YOU GAIN ($99 USD)
-
OFFICIAL AND VERIFIED
Receive an instructor-signed certificate with the institution’s logo to verify your achievement and increase your job prospects
-
EASILY SHAREABLE
Add the certificate to your CV or resume, or post it directly on LinkedIn
-
PROVEN MOTIVATOR
Give yourself an additional incentive to complete the course
-
SUPPORT OUR MISSION
EdX, a non-profit, relies on verified certificates to help fund free education for everyone globally
Get Download Edx – Omnichannel Strategy and Management at Offimc.click Now!
Delivery Information
- Upon ordering the product, a delivery email with download instructions will be sent immediately to you so that you may download your files. If you log in (or create an account) prior to purchase you will also be able to access your downloads from your account dashboard.
- It is a digital download, so please download the order items and save them to your hard drive. In case the link is broken for any reason, please contact us and we will resend the new download link to you.
- If you don't receive the download link, please don’t worry about that. We will update and notify you as soon as possible from 8:00 AM – 8:00 PM (UTC+8).
- Please Contact Us if there are any further questions or concerns you may have. We are always happy to assist!
11 reviews for Omnichannel Strategy and Management – Edx
There are no reviews yet.