Outsourcing and Offshoring in the 21st Century – Harbhajan Kehal & Varinder Singh

Outsourcing and Offshoring in the 21st Century: A Socio-Economic Perspective covers various aspects of outsourcing and offshoring and the influences, challenges, and socio-economic impacts of this phenomenon. It provides information as to the economic impacts to developing, as well as developed, countries, using case studies to highlight pertinent points.

Outsourcing and Offshoring in the 21st Century: A Socio-Economic Perspective provides a compilation of the latest literature on outsourcing and offshoring, while discussing short-term and long-term implications. This book is useful to academicians, students, and business people who are considering outsourcing and moving offshore for suppliers and partners around the world.

Table of Contents

• Chapter 1: Development of Outsourcing Theory and Practice: A Taxonomy of Outsourcing Generations (pages 1-17)
• Chapter 2: Making Sense of the Sourcing and Shoring Maze: Various Outsourcing and Offshoring Activities (pages 18-53)
• Chapter 3: Global Sourcing: East-West Divide or Synthesis? (pages 54-74)
• Chapter 4: Strategies of Outsourcing: From De-Risking to Uncertainty (pages 75-86)
• Chapter 5: New Ethics for E-Business Offshore Outsourcing (pages 87-121)
• Chapter 6: Information Technology Offshoring Outsourcing: A Perspective kof Advanced Countries (pages 122-139)
• Chapter 7: Business Process Outsourcing to Emerging Markets: A Knowledge Management Approach to Models and Strategies (pages 140-164)
• Chapter 8: Outsourcing Decision-Making: A Review of Strategic Frameworksand Proposal of a Multi-Perspective Approach (pages 165-196)
• Chapter 9: Outsourcing and Offshoring: Issues and Impacts on Venture Capital (pages 197-208)
• Chapter 10: Outsourcing and Offshoring Finance Activities (pages 209-228)
• Chapter 11: Open Source and Outsourcing: A Perspective on Software Use and Professional Practices Related to International Outsourcing Activities (pages 229-247)
• Chapter 12: Real Life Case Studies of Offshore Outsourced IS Projects: Analysis of Issues and Socio-Economic Paradigms (pages 248-281)
• Chapter 13: Growth of Outsourced IT-Enabled Services in India: A Systems Dynamics Approach (pages 282-301)
• Chapter 14: An Overview of Service Level Agreements (pages 302-325)
• Chapter 15: Understanding Consumer Reactions to Offshore Outsourcing of Customer Services (pages 326-340)
• Chapter 16: IT Offshoring: A German Perspective (pages 341-371)
• Chapter 17: Information Systems/Information Technology Outsourcing in Spain: A Critical Empirical Analysis (pages 372-402)
• Chapter 18: Emerging Legal Challenges in Offshore Outsourcing of IT-Enabled Services (pages 403-431)
• Chapter 19: Does Strategic Outsourcing Undermine the Innovative Capability of Organizations? (pages 432-446)
• Chapter 20: Analysis of a Large-Scale IT Outsourcing “Failure”: What Lessons Can We Learn? (pages 447-464)
• About the Authors
• Index

About Authors

Dr. Harbhajan S Kehal is a senior lecturer in Economics at the University of Western Sydney, Blacktown Campus, New South Wales, and Australia. Previously, he completed his Ph D at the University of Western Australia, Perth. His research interests center around foreign investment in developing countries, international trade, and economic relationships of Australia with Japan, South Asian Countries and South Africa. He is the Eminent Fellow of the American Biographical Association, is a member of a vast number of Economic Societies and is well known in the contemporary economic world for his leadership and active participation in international conferences.

Mr. Varinder Pal Singh achieved his degree of Masters in Commerce, specializing in Information Systems from the Faculty of Management, University of Western Sydney, Australia in 2002. Earlier he has passed his B.Sc (Hons.) and M.Sc (Hons.) in Biochemistry from Panjab University Chandigarh, India.